Data Deletion

Data Deletion Policy

Last Updated: June 2026

Credo respects your right to request deletion of your personal information. This page explains how you can request deletion of your account and associated personal data.

1. Requesting Data Deletion

To request deletion of your Credo account and personal information, please contact us using the email address below:

Credo Support
Email: info@nunumart.com

Please include:

  • Your full name;
  • Your registered phone number;
  • The name of your VSLA group (if applicable);
  • A clear request for account deletion.
2. Verification

To protect user privacy and prevent unauthorized requests, we may verify your identity before processing a deletion request.

3. What Will Be Deleted

Where permitted, we will delete or anonymize personal information associated with your account, including profile information and contact details.

4. Information That May Be Retained

Certain information may be retained where necessary to:

  • Comply with legal or regulatory obligations;
  • Maintain the integrity of group financial records;
  • Preserve audit trails and transaction histories;
  • Resolve disputes or enforce our agreements.

For example, savings, shares, loan, repayment, and other financial transaction records may be retained where required to preserve the accuracy of group records.

5. Processing Time

We aim to review and respond to deletion requests within a reasonable period, typically within 30 days of receiving a verified request.

6. Contact

If you have questions regarding account deletion or data privacy, please contact:

Credo Support
Email: info@nunumart.com

For more information, please review our Privacy Policy and Terms of Service.